What are you looking for?
Help Center / Internet
Internet
- Common Internet Questions
-
What is a Broadband Label? What is a Broadband Label? - How is the information in the Broadband Label gathered? How is the information in the Broadband Label gathered?
- What is the reason for the Broadband Label, and why is it important? What is the reason for the Broadband Label, and why is it important?
- Can I get altafiber Fioptics Internet at my home? Can I get altafiber Fioptics Internet at my home?
Show More Show Less -
- New Service Installation
- Do you drill in my home? Do you drill in my home?
- How do I self install my service? How do I self install my service?
- What can I expect during my service installation? What can I expect during my service installation?
- What is buried wire/bore and when is it needed? What is buried wire/bore and when is it needed?
Show More Show Less -
- Equipment
- Why and how do I reboot my wireless gateway? Why and how do I reboot my wireless gateway?
- What equipment do I receive? What equipment do I receive?
- What if my wireless gateway does not have power? What if my wireless gateway does not have power?
- How do I install my Zyxel 4381 Gateway? How do I install my Zyxel 4381 Gateway?
Show More Show Less -
- eero Secure
- How do I block or allow certain websites? How do I block or allow certain websites?
- How do I content filter? How do I content filter?
- How do I create a profile? How do I create a profile?
- How do I enable ad blocking? How do I enable ad blocking?
Show More Show Less -
- Email
- How do I check my altafiber email address inbox? How do I check my altafiber email address inbox?
- How do I report spam and other email abuse? How do I report spam and other email abuse?
- I'm using a mail client such as outlook, what server settings should I use? I'm using a mail client such as outlook, what server settings should I use?
- How do I set up my email address on my wireless device? How do I set up my email address on my wireless device?
Show More Show Less -
- Troubleshooting
- Why is my speed slower on Wi-Fi? Why is my speed slower on Wi-Fi?
- How do I connect my device to Wi-Fi? How do I connect my device to Wi-Fi?
- How do I change my Wi-Fi password? How do I change my Wi-Fi password?
- How do I reset my wireless gateway? How do I reset my wireless gateway?
Show More Show Less -
- Premier
- How do I create a QR Recover Code How do I create a QR Recover Code
- How do I Install Internet Safeguard on my Android smart phone or tablet? How do I Install Internet Safeguard on my Android smart phone or tablet?
- How do I Install Internet Safeguard on my Apple smart phone or tablet? How do I Install Internet Safeguard on my Apple smart phone or tablet?
- How do I sync my Password Safeguard App Passwords in the updated Internet Safeguard App? How do I sync my Password Safeguard App Passwords in the updated Internet Safeguard App?
Show More Show Less -
- Lifeline
- What is Lifeline? What is Lifeline?
- What is the Lifeline discount? What is the Lifeline discount?
- Can I have a Lifeline discount on my Home Phone and Internet at the same time? Can I have a Lifeline discount on my Home Phone and Internet at the same time?
- Who is eligible for Lifeline? Who is eligible for Lifeline?
Show More Show Less -
- Whole Home WiFi
- What is Whole Home WiFi? What is Whole Home WiFi?
- Do I receive additional equipment when I order Whole Home WiFi? Do I receive additional equipment when I order Whole Home WiFi?
- Do I receive upgraded equipment if I order Whole Home WiFi? Do I receive upgraded equipment if I order Whole Home WiFi?
- Does a technician need to come onsite to set up the equipment? Does a technician need to come onsite to set up the equipment?
-
